Iron Elegance Frequently Asked
Where are your
The majority of our products are produced in Europe. We have been doing
business now in several European countries for many years and hold
exclusive rights of sale on all our products in North America. Most
products are designed by us and transferred to our production team
overseas. This allows us to receive both high quality craftsmanship, steel and German glass
color, which is superior in quality to any other suppliers in the world.
Our family shops in Europe have been established for a long time, some for
have experience in forged iron, blown glass, painting, and other skilled trades.
my product look like the one pictured?
All our products are produced in series, however, they are all hand made
so they may have slight variances in color, size, design or other changes.
If we noticed a product to be drastically different from the one pictured we
will take a new picture and swap the two products.
What if I am interested in a product that is
currently out of stock?
Most items will be restocked if they are out of stock currently. If
you noticed an item you liked that is currently no longer listed on the website
it may have been discontinued or may be out of stock till our next shipment
arrives. Please contact us and we can inform you on the details of the
Can you do custom pieces for our organization or
Yes, we have done custom work in the past for several organizations.
We do require a certain minimum to be produced if we do not have the item in
stock. All samples are to be paid for before they will be supplied.
All samples, production materials and products produced are the designs and
intellectual property of Iron Elegance and it's subsidiaries.
type of payments do you accept?
We accept all four major credit cards (American Express, Discover,
Mastercard & Visa). We also are willing to accept money orders if
shipping arrangements are made. More details about the cost of shipping is
covered below. Corporate clients are welcome to pay by check with prior
approval, shipment will take place on arrival of payment.
do I place an order that is going to be a gift?
When filling out your order information in our secured server, simply place
the gift recipient's address in the shipping address area. We do not
provide gift wrapping services, as our products need to arrive to their
destinations safely. We do provide personalized messages for gift
purchases. Please fill out your personalized gift message in the comments
section of the order form.
I've seen your products elsewhere, how come?
If you haven't noticed by now, we offer wholesale opportunities to over 500
retailers, crafters and resellers throughout the U.S. and Canada. All
products on our websites are our designs or are direct from the
manufacturer. We encourage customers to buy from local retailers if they
find a product they desire.
Will I receive emails
from you in the future?
Yes you can opt in to receive our email so that you can have access to
exclusive deals that only our current customers have. You can easily opt
out at any time and we will gladly remove you at your request.
How much will my shipping cost?
Unfortunately, we will not know the cost of shipping until your order is
packed and queued for shipment. All our products can pack out differently,
thus we must wait until time of shipment to figure out the cost. Rest
assure though, we will inform you if your shipping costs are substantial.
long does it normally take to dispatch an order that has been placed?
We usually ship all orders within 1-2 days using FedEx Ground or FedEx Home
Delivery. Wholesale Orders are also shipped within this time frame.
Certain circumstances may arise that will postpone shipment of your order.
However, we always make sure to ship orders in time for holidays if it is
possible and we do provide expedited services using FedEx Express based on cost.
want to place an international order, what can I expect?
We normally use United States Postal Service, Air Mail for all international
shipments. All duties are to be paid by the receiving customer.
Normal transit time for Air Mail service is between four days and two
weeks. Wholesale orders to Canada will most likely be shipped via FedEx
International Ground. Any bills received by us for duties owed will be
charged to that customer's credit card. In the past, we have shipped to
Canada, the United Kingdom, Bermuda, Bahamas, Japan and other countries with
little incidents. Suspicious orders will be canceled with no
communication, this includes orders from Africa.
How long will
it take to receive my order?
Normally, we dispatch orders within 1-2 days after they are submitted.
FedEx has available a transit map showing the expected transit time of their
Ground and Home Delivery services. You can view the estimated transit
times in the map below. FedEx Ground delivers Monday thru Friday and FedEx
Home Delivery delivers Tuesday thru Saturday. All orders will receive a
FedEx tracking number once their order has shipped.
can I save on freight costs?
The easiest way to save on freight is shipping to a commercial
location. All parcel services charge a surcharge on residential
deliveries. This surcharge is anywhere from $1.75 to $3.85 per
package. Another way to save on freight is to order similar products
together. It is easier for us to pack Kugels™ and other glassware
together than it is for us to pack glass with iron. We normally have to
pack these items in two separate boxes to avoid breakage.
come the shopping cart mentions estimates shipping charges?
The shopping cart mentions estimate shipping charges because any shipping
charges given by the shopping cart are estimated. It is possible that
shipping your products will cost more than is calculated. Since our
products are handmade and we have such a variety of products, it is difficult
for a small company such as ourselves to come up with an algorithm that
correctly calculates shipping on every product. Therefore, we base it on
I'm interested in becoming a reseller
of your products, how do I set up an account?
If you wish to set up an account with us, we ask that you fill out this
simple form located here.
All potential resellers must have a valid state tax identification number,
unless their state does not collect sales tax. Once your information has
been submitted we will verify your information and reply via e-mail with a login
to our password protected wholesale website.
What terms do
you provide your resale customers?
All terms are payment is due on shipment. Payment must be made by
either a major debit/credit card or money order/company check. Returned checks
will result in a $35 returned check fee and suspension of your wholesale
account. Clients who provide credit card information that is declined on a
regular basis will have their resale account suspended. Please keep track
of the amount that is being spent on your debit/credit cards.
is your minimum order?
We have a minimum order of $200 on all
wholesale orders. This does not include the cost of shipping. Any
orders that fail to meet the $200 minimum will be placed in limbo until the
difference is made up. If you wish to add to your order, please do so
immediately because we often ship within 1-2 days.
of specials do you have for bulk purchases?
Throughout our wholesale site, you will find quantity discounts on certain
items if you order more than a certain amount. We also offer 5% off
on orders over $1500. Additional discounts can apply towards bulk
purchases depending on the descretion of the company. Must specials take
place during e-mail campaigns. Join our
e-mailing list to find out about current specials. We often run a special
one to two times a month of certain items.
I'm interested in
carrying your kugels or witch balls, can you tell me more about them?
Our glass Kugels™ are often considered friendship balls in the United
States. However, the original idea comes from the traditional Christmas ornament in Europe. Traditional Christmas ornaments in Europe are hang
inside and outside the house instead on Christmas trees, because of this they
are heavier than modern Christmas ornaments. To find out more information
about our kugels, check out kugel
Witchballs, or sometimes called spirit balls, are
similar in essence to dream catchers. The idea of a witch ball is to catch
evil spirits inside the glass and trap them within the strands of the witch
ball. They also have a large history that can be viewed here.
and Witch balls are by far our most popular ideas, consisting of 50% of our
sales. We sell over 20,000 glass balls a year. We have over 250
designs in stock currently and have the largest selection and best prices
available. That isn't to say we are a large company, we are family owned
and operated and you'll most likely communicate with one of the family
members. We also don't want to forget that our quality is great as well.
I use your pictures on my website if I sell your products?
We require that all resellers that want to use our photos on their website
or catalog ask before hand. Individuals or companies that use our photos
and do not sell our products are denied use of our photos. All products
and images are copyright of Iron Elegance and it's subsidiaries.
I visit your warehouse so that I can load up my vehicle and hand select your
We normally like to have a relationship with our customers before we offer
access to our warehouse. We are welcome to having visitors as long as an
appointment has been made prior to your visitation.
More FAQs coming soon!
||Iron Elegance, an Iron Art Glass Designs Company © Copyright 1999 - 2010. All Rights Reserved.
Graphics, photos and texts are protected and their use requires our permission.